Welcome to THREELINE LOGISTICS AND SHIPPING PRIVATE LIMITED.
This website is operated by Threeline Logistics and shipping Pvt Ltd. Threeline Logistics and its business units are collectively referred to as "us", "Our" or the "Company" in these Terms and Conditions of Access.

Our website provides every user with a platform where they can avail of specific freight forwarding services which are offered by us. Our services may be presently accessed on our website, www.threelineshipping.co.in , or by calling us, where our team will provide the requested services.

Use of the our website and services provided by us is governed by the following terms and conditions. Please review the Terms and conditions carefully. The use of any other product or service offered by Threeline Logistics and Shipping Pvt Ltd shall be governed by separate terms and conditions and are not covered by these Terms and conditions.

By using our website and services, you are agreeing to comply with and be bound by the Terms and conditions. If you do not agree to the Terms and conditions, you should not use Our services.

Acceptance of the Terms
By using our website and the services, you are agreeing to comply with and be bound by the Terms and conditions.
Your use of our website is subject to the Terms and conditions, which may be updated from time to time without notice to you.
Your acceptance of the Terms and conditions is valid, binding and constitutes the entire agreement between us (irrespective of whether you are a user of or visitor to our website). The Terms and conditions supersedes all prior or contemporaneous agreements, representations, warranties and understandings with respect to our website, and the services that are provided to you through our website.

Eligibility
By using our website, you represent and warrant that -

• you are fully able, competent and authorised to enter into the terms, conditions, obligations, representations and warranties set forth in these Terms and conditions;


• all registration information you submit is truthful and accurate;


• you will maintain the accuracy of such information;


• have attained the age to legally accept these Terms and conditions as per the laws applicable to you and/or at your location, or the age of 18 years, whichever is higher;


• all details you provide us regarding your service required shall be true and accurate, and you acknowledge that we are not required to independently verify the same when issuing the goods receipt / consignment note / goods forwarding note; and


• your use of the Our website does not violate any applicable law or regulation. Use of Our website is void where prohibited.

You are not eligible to use Our website if you are our competitor, or if you operate a similar business or platform. Our website is available only to genuine users who are accessing it for their personal or business purposes.

Your Content, User Data and Privacy

We care about your privacy and have developed a policy to address privacy concerns. Any personal information collected on Our website may be accessed and stored globally and will be treated in accordance with our Privacy Policy.

Any content you create or store on Our website (collectively, “Content”) remains yours. You are solely responsible for your Content and the consequences of its transmission. You are further responsible for ensuring that you do not accidentally make any private Content publicly available. Any Content that you may receive through the use of Our website which is provided to you ‘AS IS’ for your information and personal use only and you agree not to use or otherwise exploit such Content for any purpose without the express written consent of the person who owns the rights to such Content. You represent and warrant that the Content does not violate any applicable law, rule or regulation or third party rights. You agree to indemnify us against any claims against us arising out of your Content.

You agree not to use, display or share your Content or any data we provide you in a manner inconsistent with the Terms and conditions or any applicable law, rule or regulation. We make no guarantee that Content will be safely stored on the Our website. To be safe, you should independently back-up your Content, to the extent permitted herein and by applicable laws, rules and regulations.

Services rendered on our website
We provide the following services on our platform -

• Freight forwarding (Sea Freight & Air Freight)


• Customs Clearing


• Transportation via Road and Rail


• Warehousing Service and its allied services


• Project Cargo and heavy lift


• Logistics Solutions


• Reefer Cargo


• Hazardous Cargo


• Multimodal Transportation


• Door to Door Delivery


• Warehousing & Distribution


• Exhibition Cargo


• Palletization / Fumigation


• Cargo Insurance

Right of refusal of service
We reserve the right of refusal of service, cancel orders at our sole discretion without giving any notice.

Quotations
On your request and based on the information provided by you, our representatives will provide quotations for the requested service. The said quotation is subject to change and not binding on us.
Only on your confirmation we can determine the actual charges for the services requested and the same will be communicated to you. However the validity of the said charges is only for a limited period which will be communicated to you. No binding can be imposed on us on expiry of the said period.

Threeline as agent
We only act as an agent of you and provide the requested services. We represent you as your agent to Customs Authority, Government Agency, Shipping lines and other Third Parties. If you provide any incomplete or wrong or insufficient information or fail to disclose if any required under law, then you are vicariously liable. You agree that you shall indemnify and hold us harmless from any and all claims, losses, penalties or other costs resulting from the said default. In addition to that you hereby agree that if any loss incurred by us, either directly or indirectly, due to the said default of you, then you are liable for damages towards Threeline Logistics.

Engagement of Third parties
“Third parties“ shall include, but not limited to the following - "carriers, truckmen, cartmen, lightermen, forwarders, OTIs, customs brokers, agents, warehouse men and others to which the goods are entrusted for transportation, cartage, handling and/or delivery and/or storage or "otherwise".

• Unless services are performed by persons or firms engaged pursuant to express written instructions from you, we shall use reasonable care in our selection of Third Parties, or in selecting the means, route and procedure to be followed in the handling, transportation, clearance and delivery of the shipment;


• Communication by the us that a particular person or firm has been selected to render services with respect to the goods, shall not be construed to mean that we warrant or represent that such person or firm will render such services nor do we assume responsibility or liability for any actions(s) and/or inaction(s) of such third parties and/or its agents, and shall not be liable for any delay or loss of any kind due to the negligence of a third party or the agent of a third party;

All claims in connection with the act of a third party shall be brought solely against such party and/or its agents; in connection with any such claim, we shall reasonably cooperate with you, who shall be liable for any charges or costs incurred by us.

Responsibility of the User

• You acknowledge that you are required to review all documents and declarations prepared and/or filed with Customs Authority, other Government Agency and/or third parties, and will immediately advise us of any errors, discrepancies, incorrect statements, or omissions on any declaration or other submission filed on your behalf;

In preparing and submitting customs entries, export declarations, applications, security filings, documentation and/or other required data, we rely on the correctness of all documentation, whether in written or electronic format, and all information furnished by you;
You shall use reasonable care to ensure the correctness of all such information and shall indemnify and hold us harmless from any and all claims asserted and/or liability or losses suffered by reason of the your failure to disclose information or any incorrect, incomplete or false statement by you or your agent, representative or contractor upon which wereasonably relied. You agree that you have an affirmative non-delegable duty to disclose any and all information required to import, export or enter the goods.
You acknowledge that you are required to provide verified weights obtained on calibrated, certified equipment of all cargo that is to be tendered to Carrier and represent that we are entitled to rely on the accuracy of such weights and to counter-sign or endorse it as your agent in order to provide the certified weight to the Carrier. You agree that you shall indemnify and hold us harmless from any and all claims, losses, penalties or other costs resulting from any incorrect or questionable statements of the weight provided by you or your agent or contractor on which we rely.

Payment terms
All charges must be paid by you in advance, unless we agree in writing to extend credit to you; the granting of credit to you for a particular transaction shall not be construed as the credit extended for all your transactions. Extending credit is subject to written consent from us on case to case basis.
In case credit is extended to you to make payment for the services rendered and you failed to pay the amount within the credit period, then it is construed as default payment. Penalty charges will be attracted for the default payment along with 18% interest per annum on the outstanding amount. This clause shall not forbid us from taking any legal action for recovery of our legal dues.
Only after receiving consent from you for the charges and payment terms, we will initiate the service.

Insurance
You are responsible for obtaining insurance for covering the risk involved in the shipment of goods. Precisely, an end to end policy cover needs to be obtained. If you make a specific request in writing to us to obtain an insurance policy on your behalf, then you are obliged to pay all premiums and costs in connection with obtaining requested insurance. Further, if you want to insure your goods for a higher value than its declared or actual value, then a written request shall be made to us.

Status Tracker
On availing our services, you are privileged to use the status tracking by calling our team. Status of the requested services will be updated on event basis. This is a complementary service and we disclaim the accuracy of the information provided under this feature. We are not liable for any loss due to inaccuracy in this feature. You are advised to connect with our team through written communication via email for confirmation on status changes.

Our Liability
Subject to Force Majeure clause mentioned herein below, we are only liable only for our negligence or default.
In no event shall we be liable or responsible for consequential, indirect, incidental, statutory or punitive damages, even if it has been put on notice of the possibility of such damages, or for the acts of Third Parties.
In any case our liability shall be limited to ₹5000 or the amount of fees paid to us for the disputed service, whichever is less. You have to follow the claim process prescribed by us for the claim of damages. You are not allowed to deduct the amount directly from your payment due to us.

General Lien and Right To Sell your Property
We shall have a continuing lien on any and all your property and documents relating thereto coming into our actual or constructive possession, custody or control or enroute, which lien shall survive delivery, for all charges, expenses or advances owed to us with regard to the shipment on which the lien is claimed, a prior shipment(s) and/or both.
We will issue notice of lien for the above said receivables to you. Unless, within thirty days of receiving notice of lien, you posts cash or letter of credit at sight, or, if the amount due is in dispute, an acceptable bond equal to 110% of the value of the total amount due, in favor of us, guaranteeing payment of the monies owed, plus all storage charges accrued or to be accrued, we shall have the right to sell such shipment(s) at public or private sale or auction and any net proceeds remaining thereafter shall be refunded to you.

Refunds
We generally do not refund any amounts received from you for any services delivered through Our Company. However, in cases or erroneous transactions and other similar exceptional cases, you can write to us at info@threelineshipping.co.in  with all the relevant details, and we shall consider any refund on a case-to-case basis, at our sole discretion.

Disclaimer on Site information
This site is provided by us on an "AS IS" and "AS AVAILABLE" basis. We make no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. You expressly agree that your visit to this site is at your sole risk. We shall not be liable for any damages of any kind arising from the use of this site, including, but not limited to direct, indirect, incidental, punitive, and consequential damages.

Prohibited Activities
You agree not to use Our website for illegal, harmful, misleading, fraudulent or other malicious purposes or to post, disseminate or communicate any unlawful, defamatory, obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter or for the transmission of material that contains viruses or other malicious code, or that which infringes or may infringe intellectual property or other rights of another. You agree not to use the Services for the transmission of “junk mail”, “spam”, “chain letters”, “phishing” or unsolicited mass distribution of email. You agree to indemnify us for any liability on us which may arise due to your misuse of Our website.
Despite these prohibitions, content communicated by other users of Our website may contain inaccurate, inappropriate, offensive or sexually explicit material, products or services, and we assume no responsibility or liability for this material.
Without assuming any obligation to do so, we may delete any Content or associated with it, that we have reasonable grounds to believe violates the Terms and conditions, any applicable law, or that may be offensive or illegal, or violate the rights, harm, or threaten the safety of any person.
Service Communication We may contact you with service-related communication, from time to time, including any notices required by law, in lieu of communication by postal mail or important notices pertaining to our arrangement. We shall use the contact information provided at the time of enquiry/contact and you should ensure that they are up-to-date. We may also use contact information to send you other messages, such as updates, user communications, newsletters, changes to features on Our website, or our offers.

Third Party Links and Interaction Additionally, we may provide hyperlinks through Our website, or any other form of link or redirection of your connection to other sites (“Third Party Sites”). Links to these Third Party Sites are provided solely for your convenience and in no way does the inclusion of any link on the Site or Services imply our affiliation or endorsement of the linked site, their business practices (including their privacy policies) or any information therein. We expressly disclaim responsibility for the accuracy, quality, legality, nature, availability or reliability of Third Party Sites linked to or through Our website.
You release us, our officers, employees, agents and successors from claims, demands and damages of every kind or nature arising out of or related to any disputes with other users and / or third parties.

Intellectual Property You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights (including applicable copyrights, trademarks and other proprietary rights) of any kind on website, and our emails, platforms, mobile sites, applications, other products and/or services. We are not granting any license to you under any of those intellectual property rights by virtue of these Terms and conditions. You further acknowledge and agree that we retain ownership and control over the “look and feel” and substance of our tools, widgets, buttons, applications and the like. We reserve all rights that are not explicitly granted to you under these Terms and Conditions.
Our trademarks, logos, service marks, images, trade names, designs, page headers, button icons, scripts and other distinctive branding features constitute our intellectual property and may not be copied, imitated, or used, in whole or in part. You agree not to infringe any intellectual property rights when you use our website and that you will indemnify us for any claims which may arise on us in this regard.
We have invested substantial time and effort into developing Our website and it contains our own or licensed intellectual property. You further agree not to breach our intellectual property rights or attempt to reverse-engineer or discover the source code (by any means) of Our website. You agree that any infringement of these restrictions will cause us irreparable loss.

Disclaimer of Warranties
We do not warrant that -

• Our website will meet your specific requirements;


• the services on Our website will be uninterrupted, timely, secure, or error-free, or be available to you at all times;


• the services that may be obtained from the use of Our website will be accurate or reliable;


• the quality of any products, services, information, or other material purchased or obtained by you through Our website will meet your expectations; and


• any errors on our website will be corrected.

Limitation of Liability
You expressly understand and agree that Threeline Logistics and Shipping Pvt Ltd, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if we have been advised of the possibility of such damages), resulting from -

• the use or the inability to use our website;


• the cost of procurement of substitute products and services resulting from any goods, data, information or services purchased or obtained or messages received or transactions entered into through or from our website;


• unauthorized access to or alteration of your transmissions or data;


• or any other matter relating to our company.

Your sole and exclusive remedy for any dispute regarding our website, with us or any of the persons detailed above shall be termination of your relationship with us. In no event shall our entire liability to you in respect of any Service, whether direct or indirect, exceed the fees paid by you towards the services in question.
We shall not be liable for any claims which may arise out of our arrangement and your only recourse for any loss you may suffer will be under the applicable insurance policy you may take for the consignment of the goods. You shall indemnify us against any claims which may arise out of your interactions with your customers or actions of your customers pursuant to your use of our website. Our website does not conduct any independent verification and does not undertake any liability arising due to your use of our company.
Notwithstanding anything contained in the terms of service or the goods receipt /consignment note /goods forwarding note, you acknowledge and agree that we shall not incur any liability for any damages of any kind arising from the use of the service provided by us, including, but not limited tdirect, indirect, incidental, punitive, and consequential damages. Further, we shall not be responsible for any loss you may suffer for any reason whatsoever, including due to non-compliance with applicable law or these terms of service, or arising out of any event beyond our control, including but not limited to, acts of god including earthquakes, cyclones, storms, flooding, fire, disease, fog, snow or frost or other natural calamities or disasters, war, accidents, acts of public enemies, strikes, embargoes, perils of the air, local disputes or civil commotions, national or local disruptions in transportation networks and mechanical problems to modes of transport or machinery, latent defects or inherent vice in the contents of the consignment, criminal acts of third parties such as theft and arson, etc.
If the receiver / consignee refuses to accept delivery, we will try to contact you and discuss the appropriate action, and if we are not able to contact you then we reserve the right to dispose of the consignment in the appropriate manner. You agree to pay us any costs we incur in forwarding, disposing of or returning the consignment and our charges, if any.

Indemnification
You agree to indemnify, defend, and hold harmless Threeline Logistics and Shipping Pvt Ltd, its affiliates and subsidiaries, and their respective officers, directors, agents, co-branders or other partners, and employees and its agents from and against any claim, demand, loss, damage, cost, or liability (including reasonable attorneys' fees) arising out of or relating to -

• claims arising out of your use of our services , or any damage or loss caused due to importation or exportation of your consignment;


• your connection to and use of our services;


• your breach or alleged breach of these Terms and Conditions; or


• your violation of any applicable law and/or rights of a third party.

Changes to Our website
We reserve the right at any time (and from time to time) to modify, suspend, or discontinue providing our website or any part thereof with or without notice. We will not be liable to you or to any third party for any modification, suspension or discontinuance of our website.

Amendment of these Terms of Services
We may amend, modify, change, add or remove portions of these Terms and conditions at any time without notice to you. The latest Terms and conditions will be posted at this URL, and you should review the Terms and Conditions each time before you use our website. By using our website, you are presumed to have notice of the latest version of the Terms and conditions.

Term and Termination
We have the right (at our sole discretion and without any liability to you) for any reason to -

• block your email or IP address, or otherwise terminate your access to or use of the our website;


• remove and discard any Content anywhere on our website, with or without notice.We will have no obligation to refund you any fees you may have paid. Upon completion of your task, these Terms and conditions terminate and your access rights to our services immediately cease to exist. Our rights survive the termination of these Terms and conditions.

Force Majeure
We shall not be liable for losses, damages, delays, wrongful or missed deliveries or non- performance, in whole or in part, of its responsibilities under the Agreement, resulting from circumstances beyond the control of us or our subcontractors, including but not limited to -

• Acts of God and/or nature, including flood, earthquake, storm, hurricane, pandemic, power failure or other natural disaster;


• War, hijacking, robbery, theft or terrorist activities;


• Incidents or deteriorations to means of transportation,


• Embargoes


• Civil commotions or riots


• Defects, nature or inherent vice of the goods;


• Acts, breaches of contract or omissions by you, Shipper, Consignee or anyone else who may have an interest in the shipment,


• Acts by any government or any agency or subdivision thereof, including denial or cancellation of any import/export or other necessary license; or


• Strikes, lockouts or other labour conflicts.

Governing Law and Dispute Resolution
These Terms and conditions shall be governed by the laws of The Republic of India without giving effect to any principles that may provide the application of the law of another jurisdiction.
Any controversy or claim arising out of or relating to these Terms and conditions shall be settled by binding arbitration in accordance with the requirements of the Arbitration and Conciliation Act, 1996 of India. The venue of the arbitration shall be New Delhi, India and the sole arbitrator shall be appointed by us. The decision of the sole arbitrator shall be final and unappealable. Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect our rights in any court of competent jurisdiction. Subject to the foregoing, the Courts in New Delhi shall have exclusive jurisdiction over all matters touching upon this Terms and conditions.

General
A failure on our part to exercise or enforce any right or provision of these Terms and conditions does not constitute a waiver of such right or provision. If any provision of these Terms and conditions is found by a court of competent jurisdiction to be invalid, it shall not invalidate the rest of the Terms and conditions which shall remain in full force and effect, and we shall try to give effect to the intention as reflected in the provision. We may assign the agreement between us pursuant to the Terms and conditions in whole or in part in its sole discretion without your consent and without notice. Nothing in this Agreement shall prevent us from complying with the law and applicable regulations.

Questions and Suggestions
If you have questions, suggestions, or require to contact us as per these Terms and conditions, or wish to make a complaint, please contact us at info@threelineshipping.co.in .